While they had a brief mid-afternoon rush when I arrived, they had been caught up for about five minutes before I pointed out to the manager that there were issues. The melted ice cream / dairy messes had been there when I walked in about 20 minutes earlier and looked like it had been there a while. The manager herself dropped some refrigerated item on the floor (apple slices?) and let it sit on the floor waiting for an opportunity that nobody would see her pick it up.
She seemed to think the employees had the sanitation under control despite the cup on the floor and overflowing trash cans. I called the number on the comment line and asserted my white privilege of high expectations about sanitation.
Countess will be glad to confirm my standards are very tolerant, but this was way over even my line.