My enrollment confirmation and temporary ID card has arrived from United Healthcare. That leaves the loose end that Blue Cross will automatically renew my policy for 2016 if I don’t tell them to not renew me.
So this morning at 10 AM, I called BCBS Customer support and the computer/phone maze urged me to have a call back – if I stayed on the line, I could expect at least a 25 minute! wait due to heavy call demand. I stayed on the line. My call was answered in less than a minute.
After explaining the situation, I was informed because I pay by bank draft, she could not do anything until the payment for December has cleared. I stated that was unreasonable and that I would be calling the State Insurance Commission if she could not come up with a better answer. She called my bluff.
I called the State Insurance Commission in Raleigh, and my phone call was immediately answered. The guy who answered did some uh-huh’ing, but otherwise basically showed no interest in getting involved. None of that was unexpected.
So I’ll wait until Friday and call back and enter round 2 of the fight to disconnect from Blue Cross.
Delta Dental sent their paperwork to arrange drafting my bank account. The “pay online” link from healthcare.gov returns an “unknown error”. Their process seems to be to fill out a form by putting numbers in boxes and putting it inside an envelope (none was provided) and send it via postal mail in order to be keypunched by a data entry clerk. What year is this?